Update June 28th
Over the last few months our online store has been open for limited shipping of a small range of products at a time. Thank you so much to all of you who have placed an order during this time, thanks to you we are still in business and able to look towards the future.
Physical products are now paused on the website and, for today and tomorrow, you will only be able to purchase digital products. This will allow us time to make changes for shipping price changes to reflect both Royal Mail increases as well as to the increased fees for delivering imported due to mail changes to the UN Global Postal Union in the United Sales. We're also preparing our annual birthday sale.
July 1st - 29th we will hold our annual birthday sale. This year's format will be different from previous years. Each Wednesday a special collection will be released and be on sale and available for one week only. To find out what's included, make sure you're signed up for the newsletter. Subscribe to our newsletter here.
To keep staff working safely this means that only two people will be in the studio packing orders at a time, with social distancing measures in place. We're also slowly increasing how often we ship orders out from once a week to twice a week, on Tuesdays and Thursdays.
Our highest priority is staff safety, and in order to maintain that we may not be able to ship your order as quickly as usual, thank you for your patience.
UK orders are sent by first class post, which is generally a next day service but some areas are currently experiencing longer delays.
International shipping to some areas, particularly those which are restricting International flights, that have closed or reduced operations in customs offices, or that are experiencing local delivery issues, are likely to take longer than usual and we don't currently have enough information to advise on a timeframe. We strongly advise upgrading to tracked shipping at checkout.
If your order has not arrived within this time frame, and there are no local problems such as postal strikes or adverse weather, please first contact your local post office / parcel depot. Royal Mail - International Incident Bulletin.
Lost parcels are rare but will be replaced where possible and stocks last, and if not we will offer a refund. Please contact us at email@example.com, with your order number and your full address.
A few questions have come up recently about returns. We will be honouring all returns, but we will extend the return period to four weeks (from when you receive your order). Returns may be processed at a slower rate as we will only be in the studio once per week, but as of now, our postie is still delivering regularly. Unfortunately exchanges will not be available at this time.
We’re not sure how long limited shipping will be in place for and it’s likely to change at fairly short notice. Your orders right now are making a big difference to how much of a cushion we have to weather this and to help support our team.
Thank you for your continued support, patience, and understanding. This is us, being there and showing up in the way we can. We are all in this together.