We're hiring

Community manager

The application deadline for this role has now passed. Thank you to everyone who applied. We aim to respond to all applications by November 15th.

Love talking to knitters? In order to grow our online community and give our customers the best experience possible we’re now looking for an enthusiastic community manager to join our team. The role will be remote and part time, and is open to applicants located anywhere. You’ll be a natural networker, enjoy building relationships through social platforms, and have a passion for helping people with their craft projects. This is a new role for us, which means you’ll play a key role in shaping both the role itself and developing our online community.

About us

Ysolda is an online publisher of knitting patterns and educational resources. We’re a small, close team with a friendly, flexible and hardworking environment. Our goal throughout our business is to actively represent the diversity of the knitting community and we are committed to equity and inclusion across all aspects of our business. We aim to create a space that is welcoming and safe for everyone who joins us. We encourage people of all races, ethnicities, sexualities, gender identities and abilities to apply for this position.

About the role

Effectively marketing our products is vital to the success of our business, but our social media is not just about selling. We’re looking for someone who understands our values and the importance of connecting with our audience and building community. A key responsibility of this role will be ensuring that each platform actively embodies our ethical values as a company as the community grows. The role will involve both answering customer questions about their knitting and liaising with our team on producing patterns and educational content that meets our community’s needs. Consequently we are looking for an enthusiastic knitter. However, knowing when to delegate a question or where to point someone towards is more important than how many techniques you can do or how many projects you’ve completed.

You’ll be well organised, able to keep to deadlines and on top of recurring tasks, with great communication skills. You’ll love automating the bits that don’t require a personal touch, and know when one is required. You’ll be passionate about learning new skills yourself, and supporting the love of learning we see in our knitters.

As this is a remote role, there is an increased scope for accommodations. We are actively seeking new perspectives to bring fresh ideas to our team and we welcome additional information to your application. Confidentiality during the application process is a careful consideration.

Hours: approx 28 hours per week

some flexibility is possible and we’re open to applicants in different time zones. The role will involve working closely with our UK based team and will require some availability 10–3 GMT Monday - Friday.

Salary: from £26k pro rata - if you’re not in the UK this will be a freelance contract position

Start date: November 2021

Contract length: 3 month initial contract, with the possibility of extending the contract

Location: remote

Equipment: you’ll need your own computer, but all software will be browser based and licenses will be provided. If a lack of computer equipment would prevent you from taking this role please do fill out the application form and include a note. This will not affect your application.

Job duties will include:

You’ll play a key role in developing and managing our new online community and learning platform: The Ysolda Knitwork. This will include:
  • planning and implementing how to welcome new members
  • interacting with members
  • working with our marketing manager to develop effective strategies to grow the community in line with our values
  • scheduling regular posts and managing our content within the community
  • organising and hosting virtual live events with Ysolda

Your other duties may include:

  • interacting with customers on social media
  • answering questions about knitting techniques and our patterns
  • responding to comments and reviews on Ravelry and our Shopify site
  • researching customer posts to share
  • moderating comments on more sensitive posts
  • connecting with podcasters, publishers and yarn stores to engage with customers beyond our own network
  • identifying where automations can increase our ability to respond to customers
  • identifying where resources and content could be improved or better utilised

Desired qualities:

  • excellent writer
  • demonstrable empathy and compassion in communication
  • experienced user of Facebook, Instagram, Twitter and Ravelry
  • experience with Click Up or similar project management apps, Missive or a similar team email app, e-commerce, Hive or another e-mail marketing app, and Mighty Networks would all be a bonus but are not essential and training will be provided
  • enthusiasm for yarn and crafting

How to apply

The deadline for this role has now passed. Thank you to everyone who applied. We aim to respond to all applications by November 15th.

If you have any questions about this role please email content@ysolda.com