Looking for help with a pattern or want to know how to work with us?
We know it's really frustrating when you can't access your pattern files or get stuck on a project and we'd love to help you get back on track!
Firstly, our online learning community, the Knitwork, is often the best place to ask a question and take advantage of the amazing hive mind of our members. If you are yet to join, click here.
Below please find some frequently asked questions and links to helpful sites for some of our most common queries.
If you don't see an answer to your question listed please reach out to us at firstname.lastname@example.org
If you purchase a pattern through the website, you will receive an email with a link to your order status page where you can find a button to add your pattern to your Ravelry account.
We are now using a new system meaning that any patterns that you have purchased with the same email address can be found altogether in your Digital Content library. Click on the link in any confirmation of purchase email that you received and then scroll down and press 'Access Digital Content'. From here you can navigate back from each individual pattern to find your whole library.
A common reason is that the box for the discount code is case sensitive, so make sure you have taken out a space at the end if you have copied and pasted straight from an email. Another thing to bear in mind is that our codes are set to UK time and although we try to make that as clear as possible we understand that this information can be easy to miss. Please check the time that you input the code to see whether it would have expired.
All patterns come with a suggested yarn weight. If you are looking for an in depth resource, this page from the Craft Yarn Council shows you the standard yarn weight system: https://www.craftyarncouncil.com/standards/yarn-weight-system
Each pattern will include with it links to any relevant tutorials that we have. You can find the rest of our Free Tutorials here: https://ysolda.com/pages/tutorials
You may also like to explore our YouTube page for all our video content: https://www.youtube.com/@ysoldateague
Our Musselburgh hat pattern is our best selling viral pattern. We often receive questions asking about which needles to use, which size to make, when to decrease and where to place the stitchmarkers.
The Knitwork is our online learning community that is free to join and hosts all of our course, workshop and knitalong content. It is often the best place to ask any pattern queries that you have as our members love to share their expertise and it is likely that any question that you have has occurred to someone else too.
It's easy to join, simply follow the link below and enter your details and answer a few short questions: https://www.knitwork.ysolda.com/feed
Collaborating with us
If you would like to apply to be a preview knitter for Ysolda, head to our preview knit page and fill in the form and you will be sent details of all upcoming preview knits that are open for applications: https://ysolda.com/pages/preview-knitters
The short answer is yes! If you'd like to find out more about how we work with yarnies, then head to our Yarn Stores page for more information: https://ysolda.com/pages/yarn-stores-work-with-us
We love that our patterns are so frequently used by teachers to spread the love of knitting. All we ask is that everyone buys their own copy of the pattern, we will be happy to provide group discounts for these groups, please email our Studio Manager on email@example.com to discuss further.
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Find out the latest news from the studio such as sales, pattern releases, and new workshops or KALs our learning community, The Knitwork. We also share helpful tips and exclusive subscriber discounts...