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Frequently Asked Questions

We know it's really frustrating when you can't access your pattern files or get stuck on a project and we'd love to help you get back on track! If you don't see an answer to your question listed please reach out to us at support@ysolda.com

Purchasing questions

PDF patterns and ebooks will be available to download immediately after checking out, you'll also receive a download link via email. Your receipt and download link will be sent to the email address that you used to make your purchase, and can be accessed by logging into your account. If you can't find your order confirmation email please check your spam folder.

After checking out you'll be directed to an order confirmation page. On this page you'll find a button to add your pattern(s) to Ravelry. Login to Ravelry in another window before clicking the button to make sure they're saved to your library. If you ever need to access this page again you can find a link in your order confirmation email.

Patterns

We're well known for our clear instructions and extensive size range, but when you purchase an Ysolda pattern you get much more than just the pattern instructions. Learn more about what's included in our patterns in this blog post.

We have an extensive range of free tutorials. Browse the complete list by technique here, or search our blog. You can also find us on youtube.



Firstly, although our patterns are extensively checked we do occasionally find an error. If errors are found we issue updates via email, so if it’s been a while since you purchased this pattern please double check that you have the most up to date version by comparing the version number in the footer to that listed on the product page on our website.

If you've updated the pattern and there still seems to be an issue please do contact us at support@ysolda.com so we can have our tech editor check it and issue an update if necessary. We'd rather know so that we can fix it for everyone!


Our Ysolda Knitwork community and Ravelry group are both great places to connect with other knitters who love our patterns. Try searching or make a new post to ask your questions, there's probably someone else who has made the pattern and is happy to help you troubleshoot.

Collaborating with us

Yes! We'd love to hear from you about any collaboration you have in mind. Please fill out this form and we'll get in touch with you.