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Privacy Policy

Under GDPR regulations we have identified that we handle your personal data under both a contractual basis or a consensual basis. If you make a purchase, or contact us with a query, we will use your data to fulfill the contract of delivering your purchase or responding to your data. We use a variety of third party processors to help us with that. We also have a an email newsletter, for which we use MailChimp to process your data. We will never add you to our newsletter without your explicit consent.

What information do we collect?
When you make a purchase we need certain information from you to fulfil our contract with you: your name, address, email address and phone number.

When you browse our store, we automatically receive your IP address in order to communicate with your browser. This also give us some geographical information we use for Fraud analysis and VATMOSS purposes. Additionally, your browser sends us some information about your OS and browser which allows our website to be displayed correctly on your system.

We download order details from Shopify in order to print packing slips and postal labels. Some data is also automatically transferred to our cloud based accounting software for bookkeeping purposes.

Why do we need your address for digital purchases?
Under EU law we have to pay VAT on digital sales based on the customer’s location. Even if you do not live in an EU country we are required to keep evidence of that, so we ask for your address.

Why do we need your phone number?
Most orders will be posted with Royal Mail, but sometimes large or heavy orders will be sent with a courier, such as UPS or DPD, who require a phone number. Unfortunately we aren’t able to only ask for a phone number for those orders, so we require it for all orders. We will never use your phone number for any other purpose (we hate talking on the phone too!)

What will we do with your email address?
We will only contact you via email if there is a problem with your order. Sometimes we have to update a pattern because of an error, and sometimes your purchase will include a collection of patterns which are released over a period of time. In those cases we use an automated update system which will send you an email. We will never add your email address to our mailing list without your consent.

How can I update or delete my details?
If you create an account when you make a purchase you can login at any time and update your personal information. If you would like your data to be deleted please email support@ysolda.com We will then delete your data that we have access to and request that Shopify also do so. Please note that Shopify will not delete your data until the 180 day window for credit card chargebacks has passed and that some anonymised transaction data does need to be preserved for tax purposes.

When will we disclose your personal data to a third party?
We will only disclose your personal data if we need to do so in order to fulfil your order, eg. to a courier service, or if required to do so by law.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

You can learn more about Shopify’s Data processing and the measures they take to ensure your data remains private, including when being transferred out of EEA countries, here:

In order to provide certain services, e.g. subscription payments, we use some third party Shopify apps. These apps have to follow strict guidelines from Shopify for securely handling personal data.

Payment information
We process payments through three gateways: Shopify Payments, Paypal and Braintree. We never have access to your credit card information or bank details.

If you choose to pay with a credit card your card information will be stored by Shopify. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

Third-party services
In order to provide certain services, e.g. subscription payments, we use some third party Shopify apps. These apps have to follow strict guidelines from Shopify for securely handling personal data.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you purchase a digital pattern or ebook you will, in most cases, have the option of clicking a link to add it to your Ravelry library. We pass on just enough information to connect your purchase. 

When you make a purchase from the Ysolda store on Ravelry.com we receive a copy of your purchase receipt from Ravelry via email, and information about your transaction in PayPal. We only use this data for accounting purposes. If there is a pattern update we use Ravelry’s update system which automatically sends an email notification or Ravelry message.

We send a weekly newsletter to subscribers via Mailchimp. You can read MailChimp’s privacy policy here. [https://mailchimp.com/legal/privacy/] We have access to the details you provide when you subscribe: your name and birthday. We ask for your birthday only to send a discount coupon code as a birthday gift. Sometimes to do this we export a spreadsheet of current subscribers from MailChimp. We only store this spreadsheet for as long as we need it.

If you wish to have your data deleted from MailChimp you can either contact them directly (this is a good option if you are subscribed to several newsletters) or contact us and we will pass your request on. You can update your details at any time by following the link to update your profile in the footer of each newsletter.

Our MailChimp, Shopify, Facebook and Instagram accounts are connected. This automatically tracks analytics information and gives us the option of personalising newsletter or social media marketing content so you find out about products you’re likely to be most interested in. We will only use this data to personalise newsletter content with your explicit permission.

Here is a list of Shopify cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. Paypal, MailChimp and Ravelry also use cookies. You can opt-out of cookies or delete your browsing history, including cookies, from your browser.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.