Returns

Digital downloads

PDF patterns and ebooks will be available to download immediately after checking out, you'll also receive this link via email.

Your receipt and download link will be sent to the email address that you used to make your purchase, and can be accessed by logging into your account.

Digital patterns, collections and ebooks are provided in PDF format only, a file type which is compatible with all devices and all operating systems. Please make a back-up copy of your file by saving it to your device. In the case of loss or corruption please email with your proof of purchase or your paypal email address, date of purchase and the item purchased so that a replacement link can be sent. Sometimes receipts and download links can be filtered to spam folders, so remember to check there before getting in touch about undelivered pattern files.

Echeque payments

If your payment is made by PayPal echeque it can take up to a few days for your payment to clear. Your order will be sent to you as soon as we receive the payment. To avoid this delay please ensure there is a sufficient balance in your account or use a credit or debit card.

Refunds on digital purchases

We want you to be happy so please get in touch if you have any concerns about your purchase. If you buy a pattern in error please let us know within 14 days for a refund. We’re required by UK law to ask that when requesting a refund you provide us with the following information: your name, date of purchase, date of refund request, item purchased and the email address that you used to make the purchase. Requests for refunds can be sent to orders@ysolda.com 

last updated 21/05/20